FREQUENTLY ASKED QUESTIONS

How are the weight loss injections delivered to me?

All medication is dispensed directly from a US-based pharmacy in accordance with cold-chain transportation. It is packed by a dispenser in discreet packaging using the correct insulated materials and ice gel backs to ensure it reaches you at the correct temperature range. It is shipped to your given address using a tracked service for next-day delivery, or for NI and Channel Isles tracked two-day delivery. Please ensure someone is at the address to receive the medication.

You must be over the age of 18 years old to buy prescription medication online. Our process for buying medication will involve an age verification process.

Providing a false age or buying medication on a minor’s behalf is illegal.

Select the number of pens you require. Needles are supplied free of charge on orders of 3 Saxenda pens or more. Details can be found on the main treatment page and checkout. Then complete the payment.

When your prescription is approved, your order will be dispensed by our pharmacy and dispatched in accordance with our shipping terms and conditions.

If your prescription is not approved, you will be notified and a full refund will be issued to the original payment card.

Please keep an eye out for an email from DPD,UPS,DHL, APC or Royal mail, which will tell you your delivery date and time.

If you have received a faulty device/pen then contact us as soon as you realise it. You will be asked to return the unused pen to the pharmacy using recorded/tracked delivery with a description of the fault. A case will be opened with the manufacturer Novo Nordisk for investigation and the faulty device will be sent them for investigation. If confirmed faulty, the device will be replaced free of charge. Please note that process can take up to 4 weeks.

Any faulty pens have to be reported within 45 days of receiving your order. After this time we will be unable to replace any faulty pens.

Products are only shipped via a tracked service and you will receive full tracking details by email or sms when your product is being shipped. In the unlikely event of your shipment going missing you will be given the option of either a full refund or replacement at no extra cost.

If however the courier attempted delivery and you were not there to receive it, or if you had given an incorrect shipping address then your order may be returned back to us. In that event you will not be eligible for a refund or replacement as part of the terms and conditions. Please ensure you are there to receive your order. If you would like your order shipped at a particular day then please let us know and we would be happy to dispatch it on another day.

It may be necessary to contact you if there are any problems with your order. Problems can sometimes occur with taking payment or because the prescriber has some further questions about your health, having already reviewed your consultation. If we contact you by phone, it minimises any delay to your order, and is one of the quickest ways to overcome any issue.

If you change your mind after placing your order then please email us immediately on contact@pillprouk.co.uk quoting your order number.

We are happy to offer you a full refund with no questions asked as long as the products have not been dispensed. Once dispensed, the product becomes labelled specifically for you and packed and we are unable to re-use it. Therefore, you will not be able to cancel your order after this stage. Medicinal products cannot be returned due to legislation governing the sale and supply of medicines in the USA.

Orders can be processed and dispensed on the same day of placing the order, therefore if you would like to make changes or cancel it, please ensure you contact us immediately after placing the order.

Refunds will be issued to your original payment card.

Please note that Script Meds Pharmacy does not manufacture any medicines and only dispenses medication and products licensed in the USA. You are not entitled to a refund if the efficacy does not meet your expectation or if you have been unable to lose a desired amount weight. Undesirable side effects do occur when taking medication, therefore we are unable to offer any refunds in case of suffering from these effects. We do advise to order only order the smallest quantity of medication when you are first ordering to avoid the need of discarding the medication in case you cannot tolerate it. Prescription only medication cannot be returned or refunded due to the legislation governing the sale and supply of medicines.

Wegovy, Ozempic and Saxenda are products of Novo Nordisk. They are stored in line with cold-chain requirements at our pharmacy and is dispensed to you directly from the pharmacy once your consultation is approved by a member of the Prescribing team.